Service Support
Service Philosophy
Xinyu Cable, with a high starting point and high standards, has achieved success through unremitting efforts and improvement. With a complete range of products, excellent quality, excellent service, and a flexible marketing mechanism, we have welcomed the patronage of customers from all over the world. The company adheres to its consistent principles, providing high-quality cable products for every project and every customer. Our company provides the following services:
1. Xinyu Cable will provide various high-quality services before, during, and after product sales, striving for user satisfaction.
2. Before signing a contract with the user, we welcome users to visit our company for inspection. The company can accurately and truthfully provide users with various technical consultations and related product technical data or documents, and answer the requirements raised by users.
3. After the contract is signed, the company welcomes users to send personnel to the company for supervision, and humbly accepts the manufacturing quality opinions raised by users, promptly analyzes and improves them.
4. Before the factory inspection of the products, the company notifies the users to send personnel to participate in the inspection together. The company will provide assistance to the personnel sent by the users in terms of work and life.
5. Before shipping the products, the company will notify the users and provide them with the product quality assurance certificate and goods delivery note stipulated in the contract.
6. During the installation and use of the products provided by our company, if quality problems occur, we will reply within 24 hours after receiving the user's feedback information. For problems that require personnel to handle, the company will immediately send personnel to the site for service or provide a satisfactory response. For problems that are indeed due to the quality of our company's products, we will promptly repair them. If they cannot be repaired, the company will replace or return them.
7. Under normal working environment and usage conditions, the cable quality guarantee period is one year, and the cable lifespan is more than 30 years. Within one year, any quality problems that occur in the cables will be fully responsible for by the company if they are indeed due to manufacturing reasons.
8. During the construction process, if the user needs cooperation from the company, our company will immediately dispatch technical personnel to the site to cooperate with the service.
In short, our company starts from the user's perspective, thinking about everything for the user, and aims to achieve user satisfaction through service, laying a good foundation for our products to better serve users.
Address: No. 143, Huanzhen West Road, Guanlin Town, Yixing City, Jiangsu Province
Sales Tel: 0086-510-87207989
Sales Tel: 0086-510-87207972
Email: xinyucable@163.com
If you have any suggestions, please leave a message. We will reply to you as soon as we receive it.
Copyright © 2025 Wuxi Xinyu Cable Co., Ltd. All Rights Reserved.